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Logistics survey shows shrinking support for 3PL industry
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| 2010.01.21 21:08:47 | |
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by Angela Cavallari Walker According to a survey conducted by The Logistics & Supply Chain Forum, a large percentage of companies are not currently working with a 3PL or third party logistics company. Of those surveyed, 23% felt that other fulfillment options were a better fit for their companies. One cited reason for this response was the belief that business owners could better control the level of service, cost and quality. Almost half of the other respondents had not even taken the time to review or weigh the option of using a third-party logistics provider. Fulfillment outsourcing offers many opportunities for companies to control the shipping and fulfillment process without the hidden headaches associated with managing a warehouse, staff and equipment. Most fulfillment outsourcing now includes access to technological offerings such as a Warehouse Management System (WMS.) These systems are integral to the success of managing the storage and movement of inventory in a warehouse and depending on the level or tier can cost anywhere from $35,000 up to $2,500,000. For fulfillment outsourcing companies such as, SBC Fulfillment, it was important to offer all the access to this technology as well as the control that business owners seek. "Technology continues to be a big driver in our service offerings," says SBC President Brian Schoenbaechler. SBC refers to their Warehouse Management System, SmartTurn as the "glass warehouse" effect, where companies still have the control to view what is going on with their inventory anytime from anywhere. More reputable fulfillment services companies, such as SBC Fulfillment offer a dedicated client account manager and a customer service support team. By outsourcing their fulfillment, business owners are better able to hold fulfillment companies accountable to a higher level of service. Perhaps the most surprising feedback from this survey is the amount of opportunity still on the table for both the fulfillment and 3PL industries. Tags: warehousing | outsourcing | fulfillment | 3PL | WMS Hits: 600 |
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SBC client brings extensive line of products to the table
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| 2009.11.24 15:27:04 | |
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by Angela Cavallari Walker SBC Fulfillment would like to welcome it's newest client, Cox Culinary Emporium. In this article, we will focus on those beautiful place settings through the eyes of a fulfillment company. How does that elegant stemware find its way into the hands of party goers and guests? Here is the backstory to those special occasion settings. Tags: warehousing | packaging | holiday | Thanksgiving | outsourcing | fulfillment Hits: 423 |
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What business owners should know before outsourcing their fulfillment
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| 2009.11.13 17:27:24 | |
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by Angela Cavallari Walker Tags: outsourcing | fulfillment | warehousing | ecommerce | georgia | magento Hits: 946 |
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SBC Fulfillment supplies surge of solutions to meet client's needs
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| 2009.09.15 21:31:18 | |
![]() This month''s customer spotlight is on Innovolt, Inc. The Atlanta-based company was able to reduce its fulfillment costs and enhance its services through SBC Fulfillment''s automated WMS, or Warehouse Management System. Innovolt got it''s start in 2005 when Georgia Institute of Technology professor Dr. Deepak Divan came up with the idea for a surge protector and LED (light emitting diode) lighting that could detect the cause of a change in voltage. The idea grew out of Georgia Tech''s laboratory at the Atlanta Technology Development Center. Innovolt''s surge protector technology called CVSS, or Current and Voltage Surge Suppression, is smarter than other conventional surge protectors that only detect when lightning is the culprit in lost voltage. "What differentiates us is our ''smart surge'' protection units, which have diagnostic capabilities built into them," says Lanecia Baldwin Operations Manager for Innovolt. This technology can also tell Innovolt''s clients such as DB South, whether or not the voltage was over or under. Baldwin adds, "innovolt can offer companies power monitoring and power protection in one device." It''s like a surge protector with a brain. Stream-lined process Innovolt''s surge protectors are manufactured in India, so finding a solution to getting the product imported and shipped to its U.S. distributors was key. Innovolt needed a fulfillment solution that allowed them to internationally import their products, ship to distributors, reduce operational costs, and provide a system that could track the orders. "We were unhappy with our current provider and needed someone to handle these services and cut costs," says Baldwin. SBC was able to import the manufactured servers from India, and ship directly to distributors. "One unique thing we are doing for Innovolt is drop-shipping for some of their distributors, so the distributor does not have to have capital in inventory. So Innovolt makes a higher margin," says Brian Schoenbaechler, President and CEO for SBC Fulfillment. The result was reduced shipping and distribution costs, and enhanced services. Innovolt''s team has been most impressed with SBC''s automated system. "You can enter, see inventory, and pull tracking information," adds Baldwin. "I really love how automated the process has been." To learn more about SBC Fulfillment''s services click here Tags: fulfillment | distribution | atlanta | warehousing | import | export | outsourcing Hits: 556 |
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Back to school comes early for SBC client, Hal Leonard
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| 2009.07.28 16:55:10 | |
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by Angela Cavallari Walker You may have heard of longtime SBC Fulfillment client Hal Leonard-literally! For the past 60 years they have been putting sheet music and instructional books into the hands of eager students young and old alike. Headquartered in Milwaukee, Wisconsin this company got it''s start in the late 1930s when brothers Harold "Hal" Edstrom, Everett Edstrom, and close friend Roger Busdicker formed a successful dance band. The Edstroms'' father was not thrilled about the prospect of his sons becoming traveling musicians, so Hal and Everett decided to merge their names and became known as the Hal Leonard band. The name not only stuck for the band, but for band leader Everett as well. Eventually the Hal Leonard Band broke up, and then in 1947 after a successful run at directing high school bands Hal and Roger formed the Hal Leonard print and publishing company. It was their talent for orchestrating mainstream musical hits into school band arrangements that got the attention of other band directors throughout the United States. Today, Hal Leonard''s printed books and music materials are sold in 65 countries and 7,500 stores and distributors throughout the United States and Canada. Since 1998 SBC Fulfillment has been the state depository and a distributor in Georgia for Hal Leonard. Throughout the summer months, SBC Fulfillment warehouses, inventories, and ships these textbooks to classrooms in Georgia before the start of the school year. And for students that is music to their ears. Tags: warehousing | georgia | Education | fulfillment Hits: 1318 |
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Annual logistics report shows Georgia as top shipping port in nation
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| 2009.07.21 19:02:27 | |
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Annual logistics report shows Georgia as top shipping port in nation by Angela Cavallari WalkerGeorgia''s shipping industry is a bright spot in a dark economy, says the Council of Supply Chain Management Professionals (CSCMP) in its annual report released this month. The Port of Savannah was one of only three international ports to see gains and experienced the largest increase of TEUs of all top ten ports. The logistics industry uses twenty foot equivalent units or TEU''s-a term of measurement used in intermodal transport. Savannah''s port traffic increased its TEU volume by an impressive 3.65%. According to Georgia Port Authority (GPA) over the next 10 years, Savannah''s container terminal will be adding more efficient equipment designed to move cargo at much higher speeds. Additionally, the Savannah channel depth will rise from 42 to 48 feet to make room for larger ships carrying heavier loads of international cargo. The CSCMP report found a decrease of over 11% in air freight volumes for Georgia, and 9.4% nationally. A major reason for this decrease can be blamed on a financially flopping economy and inflated fuel costs in 2008. International cargo was impacted slightly less than domestic freight. However, in May of 2009, Atlanta''s Hartsfield-Jackson received the coveted World Air Cargo Award for "Airport of the Year" - bragging rights for Georgia''s logistics industry. Other promising factors for continued growth in Georgia include $932 million in highway stimulus funds, and the pressure to create more efficient ways of moving goods throughout the world. Tags: supply chain | import | export | operations | warehousing | georgia Hits: 990 |
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Your Georgia Depository
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| 2009.07.07 14:52:29 | |
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SBC Fulfillment would love to be your Georgia Depository! Southern Book Company differentiates itself from the other Textbook Depositories in the State of Georgia based on our Exceptional Level of Service. We pride ourselves not on being the biggest depository, but on being “The Easiest to do business with…” Educational publishers interested in bidding textbooks, software, and other media in Georgia often find our many years of experience working with the Georgia Department of Education to be very helpful. By coaching publishers through the Georgia law specifies that all publishers wishing to do business with the Georgia Department of Education must warehouse their textbooks and materials within the state or ship to Georgia schools free of charge. SBC Fulfillment acts as the exclusive textbook depository in Georgia for University of Georgia Carl Vinson Institute of Government, Alfred Publishers, Hal Leonard Corporation, Santillana USA, REI America Inc., Warner Bros. Publications, and William H. Sadlier. SBC Fulfillment is the only “full service” depository in Georgia to retrieve non-adopted textbook samples at the district level. We are the only depository guaranteeing delivery of Georgia Textbook Evaluation Samples for our contracted publishers. No project is too big or too small for our Georgia distribution centers. Here is the link to the list of depositories in the State of Georgia. Tags: georgia | fulfillment | Education | warehousing Hits: 707 |
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SBC Fulfillment Finishes the GA State Site Deliveries
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| 2009.07.07 14:36:47 | |
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After traveling over 1,500 miles and carrying a total of 709 boxes, the 2009 Georgia State Site Deliveries have finally come to an end. This year SBC Fulfillment assisted 17 different publishers by delivering and setting up their materials at each of the 13 sites scattered around the state. The deliveries began on Monday June 22nd and ended the following Friday. The week proved a great success and was executed smoothly (other than the occasional under-sized table). SBC Fulfillment received materials from publishers all across the nation. After receiving the materials, SBC sorted them by site and by publisher. Once all materials were received, they were staged by site for delivery. SBC had two teams to go out on the deliveries, each carrying one-two sites to the predetermined locations. The routes were coordinated in a manner that minimized the time and distance traveled. The drivers used GPS and other mapping technologies to take them from site to site. At each site, the materials were taken out of their boxes and setup for display. “Each publisher’s materials were setup as if they were our own” says Andy Whitaker, Project Manager for the Georgia State Site Deliveries. It took an average of approximately two hours per site to deliver and setup all materials. Before the week of the deliveries, SBC did a mock-setup of the materials for each publisher to eliminate any surprises and to ensure that the materials were setup in a uniform manner at each site. Of course, some creativity had to be used at certain sites due to space constraints. SBC Fulfillment continues to be a low-cost, high-quality service provider to all publishers. If you were not on board for the GA State Site Deliveries this year, be sure to sign up next year! SBC Fulfillment also offers other services such as assembling of sample boxes, sample distributions, book retrievals, product storage, and sample box retrofitting. Tags: fulfillment | operations | warehousing | georgia Hits: 562 |
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SBC Fulfillment's total business outsourcing: an easy and economical fit
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| 2009.07.07 13:47:00 | |
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Tags: operations | fulfillment | outsourcing | warehousing Hits: 606 |
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How to Select a 3PL
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| 2009.06.19 13:55:06 | |
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I read this grat article today on "How to select a 3PL." It is written by David Blanchard. Here is a summary
Before selecting a third-party logistics provider (3PL), Marc Tanowitz, principal with Pace Harmon, an outsourcing advisory services firm, suggests that manufacturers consider these five fundamentals: Know Your Demand Master (and Own) the Forecast Set Clear and Fair Expectations Measure Business Impact Tags: outsourcing | fulfillment | operations | warehousing | supply chain Hits: 574 |
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The Dos and Don'ts of Third-Party Logistics
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| 2009.06.19 13:51:10 | |
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I ran into this great article called "The Dos and Don''ts of Third-Party Logistics."written By David Blanchard. Here is a summary The whole idea behind using a third-party logistics provider (3PL) is to avoid having to devote corporate resources that could be better-used on core manufacturing tasks. That doesn''t mean, though, that a manufacturer should abdicate responsibility for keeping an eye on what the 3PL is doing, particularly since a logistics provider typically has direct contact with your customer base. According to Dan Montgomery, vice president of business development for APL Logistics, a provider of third-party warehousing and other logistics services, there are several techniques that manufacturers can use to effectively measure and monitor their 3PLs. The following from Montgomery are some basic dos and don''ts: Tags: warehousing | outsourcing | fulfillment | operations Hits: 360 |
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Atlanta fulfillment company puts emphasis on eco-friendly services
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| 2009.06.15 13:20:03 | |
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Tags: outsourcing | import | fulfillment | operations | warehousing | sustainability Hits: 431 |
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Please post your feedback
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| 2009.06.08 18:35:23 | |
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Over the years we have performed various projects for many of you. First of all I would like to thank you for your business! Please let us know if we can help you with any future warehousing, distribution, packaging, and/or fulfillment needs. Brian Tags: outsourcing | fulfillment | packaging | warehousing | ecommerce | georgia Hits: 536 |
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On Leaving North Carolina…
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| 2009.06.08 18:24:46 | |
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As I write this I cannot help but think of the James Taylor song “Carolina in my mind .” This song has a certain sadness to it. I must say, building a business more fun than taking a business apart. SBC Fulfillment has not been immune to this year’s recession. In the past, we thought the textbook business to be recession proof; however this year is proving that theory wrong. As a result of these tough economic times, we closed down our North Carolina warehouse effective June 1, 2009. Chad Ross has done a wonderful job the past 12 years running the North Carolina Operation. He has been a tremendously loyal and hard working employee. Many of you have sent me letters over the years singing praises over his performance. Chad and I really appreciate the work you have given us into the North Carolina facility. Chad Ross and his team would like to say thank you to everyone in the textbook publishing industry with whom he has worked over the years. Chad is moving into the next phase of his professional career. I believe Chad plans to start his own business, providing services similar to those he performed for SBC over the years. Since SBC Fulfillment will not be supporting the North Carolina Caravan this year, I would encourage you to contact him at the following email if you are interested in his services. Chad can be reached at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Thank you for your support over the years. SBC Fulfillment will continue operations from our Atlanta Georgia facility. If we can assist you with your warehousing, distribution, packagings, and/or fulfillment needs, please do not hesitate to give me a call at 678-370-0772.
Sincerely, Brian Schoenbaechler President SBC Fulfillment Tags: north carolina | fulfillment | operations | packaging | warehousing | outsourcing Hits: 364 |
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Fulfillment service offers A'La carte menu to cater to clients
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| 2009.06.01 20:42:46 | |
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When it comes to the challenge of meeting customer''s needs one size does not fit all. Companies such as SBC Fulfillment offer creative solutions customized to meet their customer ’ s ever-changing needs. Starting a business can be an overwhelming process, but add the stress of importing, storing, shipping, and managing those orders and you may be tempted to throw in the towel the first day. The process is not only complicated but can be time-consuming. SBC Fulfillment recognized this and built their services to meet the challenges of today ’ s businesses. When Atlanta-based company Info Retail Inc. needed a storage and order management solution, they turned to SBC to meet the demand for their business. The challenge Info Retail Inc. specializes in providing marketing solutions to the retail industry. One component to this solution is the ability to build and deliver creative displays for their retail customers. The inventory can vary dramatically literally in shape and size so finding a secure facility where these products could be stored was key. In addition to a limitless amount of storage available, Info Retail needed to be able to order, manage, and ship these displays to their clients throughout the United States without the investment of leasing additional space or purchasing and maintaining costly software to accomplish this. SBC Fulfillment was able to provide the ample amount of secure storage in their more than 60,000 square feet of warehouse space located in Atlanta. Each display was assembled and drop-shipped directly to SBC ’ s warehouse, where it was immediately inventoried and readied for shipment. SBC ’ s web-based Warehouse Management System was an integral piece to managing and tracking Info Retail’ s orders. This online product seamlessly ties into Info Retail’ s internal processes allowing them easy and secure access to enter, ship, and track their orders all in real time. SBC refers to this process as their “ glass warehouse ” technology wherein the order is processed and shipped within a 24-hour window. Tags: operations | fulfillment | outsourcing | ecommerce | georgia | warehousing Hits: 483 |
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Customer Spotlight: Remedy Media Group
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| 2009.05.04 21:55:51 | |
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SBC Fulfillment would like to welcome its newest customer, Remedy Media Group. Remedy joined as a client in April after an extensive search for the right fulfillment service with the most streamlined and fully integrated services. Jason Mosby, Managing Member for Remedy has been most impressed with the versatility and hands on approach that the team at SBC has been able to deliver.“ Flexibility is the main reason we chose and are able to work with SBC,” says Mosby.
Remedy Media Group. Group was formed in 2002 and is headquarted in Raleigh, North Carolina with offices in Atlanta, Georgia and Washington D.C. It was crucial that they were able to offer an additional component to our products and services, says Mosby. Remedy’s main product focus is on developing branding, e-commerce software, as well as design and development for the entertainment industry. Remedy was able to utilize SBC’s packaging, shipping, and the customer service component not just for their business but for their clients as well. “We needed the most consistent way to ship to our customers,” says Mosby. Tags: outsourcing | packaging | warehousing | fulfillment | operations Hits: 698 |
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STATEWIDE REPORT SHOWCASES GEORGIA’S LOGISTICS INDUSTRY AS POSITIONED FOR GROWTH
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| 2009.04.20 17:51:20 | |
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ATLANTA–The Georgia Center of Innovation for Logistics introduced the first-ever statewide logistics industry report at a gathering of 400+ industry leaders in Midtown Atlanta. View the full Report. The report, titled 2009 Georgia Logistics Report: A Focus on Providers is the first comprehensive profile of Georgia’s logistics industry and was conducted by an independent research firm. “Not only is logistics a priority for us, but it is also a key draw for foreign investment into our state,” remarked Kenneth Stewart, Commissioner, Georgia Department of Economic Development. “From our deepwater ports in Savannah to our busy Atlanta airport, the state of Georgia gives companies global reach.” The logistics summit was held at TWELVE Atlantic Station from 11 a.m. to 1:30 p.m. on Thursday, April 16. Following an opening message from Governor Perdue, speakers included Curtis Foltz, chief operating officer of the Georgia Ports Authority; Dick Anderson, executive director, Georgia Regional Transportation Authority; Mark Holifield, senior vice president, global supply chain, Home Depot, Inc.; and Page Siplon, executive director, Georgia Center of Innovation for Logistics. “There are many moving parts in this ecosystem of companies we call the ‘logistics industry’. Georgia is focused on feeding this ecosystem with innovative tools and information, highlighting its success around the world, and showcasing its unique assets and advantages,” said Page Siplon, executive director of the Center of Innovation for Logistics. “This in turn attracts new jobs, investment and business opportunities. It’s a unique business development cycle of which GDEcD and the Center of Innovation for Logistics are proud to be a part.” Key facts from the 2009 Georgia Logistics Report: A Focus on Providers: The 2009 Logistics Summit was presented in collaboration with the Georgia Motor Trucking, Georgia Railroad and Georgia Economic Developers Associations (GMTA, GRA, GEDA), the Savannah and Atlanta Maritime Associations, the Metro Atlanta Chamber Logistics Council and both the Savannah and Atlanta chapters of the Council of Supply Chain Management Professionals (CSCMP). A video of the 2009 Logistics Summit is available upon request. The Center of Innovation for Logistics is Georgia’s leading resource for accelerating logistics growth and competitiveness in the state. The Center connects and works directly with all logistics sectors to identify common problems and innovative solutions. The result is a competitive edge for Georgia companies gained through access to applied university research, product commercialization and matching grant funds. ###
Link to 2009 Georgia Logistics Report Tags: supply chain | warehousing | import | export Hits: 598 |
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E-Commerce Order Fulfillment Services
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| 2009.04.15 12:50:59 | |
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Great post here on outsourcing ecommerce fulfillment. The post is a very well written and a concise summary of outsourcing ecommerce order fulfillment. The only part of your post that I think is debatable is the cost aspect. I think it a bit strong to say that in-sourcing is always cheaper than out-sourcing. Some variables that my make outsourcing cheaper are asset utilization and the cost of capital. Tags: ecommerce | packaging | warehousing | outsourcing | operations | fulfillment Hits: 522 |
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Selecting a contract packager
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| 2009.04.01 20:31:36 | |
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April 1st, 2009 Written by Rick Lingle, Technical Editor
More than 150 packaging professionals shared their advice about selecting a contract packager (CP), aka a co-packer or private-label manufacturer, in a 2009 Packworld.com online survey.
Here are some of the responses, edited for clarity.• Check capacity limitations. • Contract packagers must be more cost-effective than we are, and that must be borne out by the cost, service, and quality of the products they offer. • Make sure that they have a good management team—everything else falls into place with a good management team. • Do not be fooled by the RFQ or low-price formats. It is near impossible to write a proper specification that includes all aspects of contract packaging and manufacturing. Review your presenters and view the facilities and personnel of your final three. Have them write an inclusive quotation specifically noting things not included. Check financial stability, these days especially. • Make sure they have regulatory approvals. Make sure they maintain control of EVERYTHING. • Select them for their merits and do not try to remake them in your image. In other words, if you select a particular CP because it operates lean or is faster on turnaround, don''t burden them with unnecessary overhead or procedures just so they can be like your operations. • Audit the co-packer before business is assigned (see Acing the audit, packworld.com/article-26725). • Make sure they are a good fit. Do your homework about who they are, how long they have been in existence, and what they do best, and talk to someone who has used them before. • Choose a contract packager that has the proven capability already in place to handle the packaging you need them to fill. Contract packagers, in an attempt to grow their business, will offer to service different packages where their capability is unproven or in early stages. If you choose to use them under these circumstances, be prepared for productivity issues that result from them climbing the learning curve. • If a new supplier, start with a small job as a "test drive." • They should be conversant with packaging standards and well-equipped with modern equipment and testing appliances; have trained and skilled manpower to deliver goods; and their work performance should be time-bound. • Size and service are not usually commensurate. • Make sure to look at their procedures for packaging: How many deviations or exceptions have been written regarding their packaging process? Lastly, look at the shipping process. • Visit the facility and talk to key individuals who will be running your products, check HACCP programs, and review the last independent inspection report • Find a company that specializes in a niche you are looking for and with locations that best suit your business model. • Make certain the CP understands your product to facilitate technology transfer. It is the responsibility of your organization to ensure the CP understands its responsibility for the service they are providing. • How much of the work does the CP actually do itself? The less they have to outsource, the better your pricing and end product will be. • Find one that has a culture similar to your company. • Go with a co-packer that is as good a company or better than your own. • Make sure you have a written and agreed upon co-packing specification that clearly spells out which components you will be supplying and what components the co-packer is supplying, even down to date-code stickers, etc. • Make sure you understand what you want performed and by when. Document the scope of work and quality parameters. Understand why you are using a contract packager—for product launch, to handle increased demand, or part of a long-term strategy • First visit the co-packer as well as at least two other co-packers that you''re considering. Then, audit them for QA and cGMP compliance if you think they will be selected. Verify their compliance to systems and that they can meet your needs and determine what other value-added capabilities they can provide. Don''t make your decision based on price alone! • Use your instincts when selecting them: If it feels bad, it probably is; if it feels right, it probably is. • Have a NDA even for pricing! Know who else uses the facility, and ask for a pie chart of volumes by customer. • Having a CP in close proximity helps projects run more smoothly. • It is best to find the co-packer that can do exactly what you want and not let the contract packer do what is best for them. • Define the critical supplier selection criteria before initiating the sourcing process. Supplier selection should be based on capability, capacity, financial viability, and the confidence you have in the supplier''s ability to perform. Negotiations and costing should follow. The rationale is that a low cost means nothing if the supplier cannot perform and meet your requirements. • Work with the co-packer on package design and procurement just like you would work with your internal engineers. • Perform an on-site inspection of their facilities and watch them process other orders. Remember that your product, your name, and your reputation will be in their hands. • Find a company that is knowledgeable about your business, is flexible, and is willing to work with you. • Develop a confidence level to be able to talk about all parts of the cost picture, including the contractor''s profit, if possible. • Spend some time upfront on preliminary qualification before inviting companies to bid on jobs. • They must have quality systems in place since they are an extension of our company. • I''ve learned to make them test their equipment to make sure things will work the way they say they will. I will be there for the start-up of a new job. Next month: Packaging professionals share their advice about using contract packagers. Tags: outsourcing | packaging | operations | fulfillment | warehousing Hits: 529 |
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Where to Warehouse: The Top 10 for 2009
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| 2009.02.25 18:40:47 | |
Where to Warehouse: The Top 10 for 2009Where’s the best location for a distribution center? That would be Henderson, KY, according to Chicago Consulting. The consultancy, which helps companies design and engineer their supply chains, has released its 12th annual 10 Best Warehouse Networks for 2009. To see a chart depicting the best warehouse locations for 2009, click here. Tags: outsourcing | operations | fulfillment | warehousing Hits: 870 |

